About

Vape4u was developed by a highly trained team who have enough vaping knowledge for ecig and vapes . Vape4u offers genuine products from the official manufacturers as described. Only brand new original products are allowed here, No Clones, No fake products forever. This store is building up an excellent reputation for high-quality products and exceptional customer support. Our goal is to provide our customers with excellent products, rapid delivery, great prices, and superb customer service.  

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Warranties

We want you to love our products as much as we do. All items we ship have successfully passed our QC inspection.Our warranties ensure you have a fantastic experience while giving you total peace of mind. Each product has its warranty time listed in the user manual, please check the item deion carefully. We are offering the longest warranty for all customers as long as to 6 months. In detail, we offer 6-month warranty period for starter kits, box mods and batteries; 3-month warranty period for atomizers (excluding coils). The warranty starts from the day the package signed up. After you received your order, please do check if there is any quality problem.

Do I need to send defective products back?

  • 1) Defective deion:
  • 2) Order number/date:
  • 3) Serial number and warranty code (on product packing box or warranty card):
  • 4) Product name and quantity:
  • 5) Defective Video or pictures:
  • Note: Video/video links or pictures must be straight to the point and show the problem clearly. When defects are found, please inform your sales representative or email us at shanghaivape@hotmail.com as early as possible. We will solve your problem as soon as possible.

How do I handle the dead on arrival or not as ordered?

If the items received are not the one you ordered or not as described, please take a picture or video of the item you received and contact with us. We will get back to you within 24 hours on business days.

When will vape4u send me replacement?

  • Generally, we will ship the replacements along with your new orders after receiving your defective products information and confirming the problems.
  • Sometimes when the replacement is not available, we will ship your order out first in case any shipment delay and send you the replacement along with your next order.
  • Vape4u is famoufs for its after-sale service. In order to save your shipping fee, there is no need to send these defects back. But the following information needs to be provided when asking for replacements or refund:
    If there are any question, please chat with us online or email us to shanghaivape@hotail.com, thank you. Have a nice day!

    What do I need to pay attention to when I am using or selling?

    Keeping records (serial number) of products , If you are selling it, please remind your customers to keep the package of products and give you feedback of broken items as early as possible and asking your customers to provide you the evidence of broken items.

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    Fast Shipping Results:

    North American: 

    United States, Canada

    Europe: 

    BelgiëБългарияDanmarkDeutschlandEestiEspañaFranceHrvatskalietuvaIrelandÍslandItalia, ΚύπροςLatvija, MagyarországNederlandNorgeÖsterreichRomâniaSlovenia SuomiSverigeTürkiyeUnited Kingdom

    Asia Pacific: 

    Australia, New Zealand, 

    Africa, Middle East, and India:

    IsraelSaudi Arabia

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    Shipping Cost:

    4-8 days delivery to USA,Canada via USPS/EMS  ($5-7)
    5-10 days delivery to EU Countries via EU Registered Mail (€4-6)
    3-6 days delivery to UK via Royal Mail  (£4-6)
    5-20 days delivery to WorldWide via Registered Mail  ($4-10)
    100% delivery or Money Back.

    Please feel free to contact us if you have questions or email us: shanghaivape@hotmail.com.

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